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https://www.kff.org/affordable-care-act/kff-survey-of-consumer-experiences-with-health-insurance/

KFF Survey of Consumer Experiences with Health Insurance

>> ..The KFF 2023 Survey of Consumer Experiences with Health Insurance found that half of insured adults have some difficulty understanding at least some aspects of their insurance. ..This brief discusses how consumers understand what their insurance covers, what to do when coverage for care is denied, and what protections exist to ensure that information is available and coverage determinations are fair, accurate, and timely. <<